Terms & Conditions

When you sign up, you will be asked to book all four personal training sessions in advance.

Where possible, these should be booked for the same day and time each week to provide consistency and ensure your regular appointment is reserved.

You can manage and reschedule your appointments through the online booking system, subject to the cancellation and rescheduling terms below.

All sessions must be booked and used within the relevant 4-week period.

If you need to change an appointment, please reschedule it as soon as possible using the online booking system.

Sessions can be moved to another suitable date and time within the same 4-week period, subject to availability.

Sessions cannot routinely be carried forward into a future 4-week period.

This policy is in place because your session time is reserved specifically for you, and regular attendance is an important part of achieving results from your programme.

In exceptional circumstances, such as significant illness or an emergency, I may use my discretion to allow a session to be rearranged outside of the usual terms where possible. This will be considered on an individual basis and is not guaranteed.

At least 24 hours’ notice is required if you need to cancel or rearrange a personal training session.

If you provide at least 24 hours’ notice, you can reschedule the session within the current 4-week period, subject to availability.

If you cancel with less than 24 hours’ notice, or do not attend your scheduled session, the session may be considered used and will not normally be replaced or carried over.

This includes cancellations due to forgetting an appointment, work commitments, childcare or other changes to your plans.

I completely understand that genuine emergencies and unexpected illness can happen. Where appropriate, I will always try to be reasonable and use my discretion. However, frequent late cancellations cannot be accommodated as they result in reserved appointment time that cannot be offered to another client.

Please do not attend a session if you are unwell or have a contagious illness.

If you are feeling unwell, please provide as much notice as possible.

Where sufficient notice is given, I will do my best to rearrange your session within the current 4-week period, subject to availability.

For illness or exceptional circumstances with less than 24 hours’ notice, I will consider the circumstances individually.

Personal training sessions are scheduled for one hour.

If you arrive late, I will always try to provide the full hour by extending the session where my availability allows.

However, if I have another appointment or other commitment immediately afterwards, the session may need to finish at the originally scheduled time.

Please allow enough time to arrive, get ready and be prepared to start your session at the scheduled time.

Additional personal training sessions can be booked separately through the website, where availability allows.

Additional sessions are not guaranteed and are subject to availability within the Fuelled Fitness diary.

The Personal Training package operates as a recurring 4-week subscription.

You can cancel your subscription at any time through the relevant booking/payment system. Or send me a message and I will cancel for you.

Cancelling your subscription will prevent future 4-week payments from being taken, but it does not automatically cancel sessions that have already been paid for within your current 4-week period.

Any remaining sessions within the current paid period should be booked and used before the end of that period, subject to the usual booking and cancellation terms.

Unused sessions are not refundable simply because you choose not to attend them.

Payment is taken automatically every four weeks in accordance with the subscription you agreed to when booking.

Your payment covers the full 4-week coaching package and reserves your access to the services included within that package.

If a payment fails, you may be contacted to arrange payment. Access to personal training sessions and other elements of the package may be paused until the outstanding payment has been resolved.

Payments for a current 4-week package are generally non-refundable once the package has commenced.

If you are unable to attend your sessions, the cancellation and rescheduling terms above will apply.

Where exceptional circumstances arise, Kate may consider a refund or alternative arrangement at her discretion.

Occasionally, I may need to cancel or rearrange a session due to illness, an emergency or circumstances outside of my control.

If I need to cancel your session, you will not lose that session.

I will make reasonable efforts to rearrange it at a mutually convenient time. Where necessary, the 4-week period will be extended to allow the missed session to be completed.

You are responsible for informing Fuelled Fitness of any relevant medical conditions, injuries, illnesses, medications or changes to your health that may affect your ability to exercise safely.

You must inform me of any significant changes to your health or circumstances before participating in a session.

Where appropriate, I may recommend that you seek advice or clearance from your GP or another suitably qualified healthcare professional before continuing with exercise.

Exercise programmes and nutrition guidance are designed based on the information you provide and are not intended to replace medical advice.

Exercises and programmes may be adapted during a session or throughout your programme depending on your ability, fitness level, injuries, health, symptoms, fatigue or other circumstances.

The aim is to provide safe, appropriate and progressive training rather than expecting you to follow a programme rigidly when your circumstances have changed.

Personal training involves physical activity and carries inherent risks.

By participating in training, you agree to follow the guidance and instructions provided during sessions and to communicate honestly about how you are feeling.

You should stop an exercise and inform me immediately if you experience pain, dizziness, unusual shortness of breath, chest pain or any other concerning symptoms.

Training programmes are tailored to your individual goals, circumstances and available equipment.

While I will provide guidance, support and a structured approach, results cannot be guaranteed. Your progress will depend on a range of factors including consistency, training, nutrition, recovery, sleep, stress, lifestyle and individual circumstances.

The purpose of the package is to provide the knowledge, structure, accountability and support to help you make sustainable progress.

Fuelled Fitness reserves the right to make reasonable changes to these terms where necessary.

Where a significant change affects an existing subscription, reasonable notice will be provided.

By booking and paying for the Personal Training package, you confirm that you have read, understood and agreed to these Terms & Conditions.

If you are unsure about any part of the terms, please contact Fuelled Fitness before purchasing your package.